The pandemic has had a profound impact on the world we live in and how we work. Business owners also know that it blurred the boundaries between these two.
Although the positive news about vaccines makes it seem like there will be a return to normal, this normal will likely look very different from what we remember. According to a Harvard Business School study of economists, 66% of employees will be able to work at home either full-time or at most two days per week.
The remote workforce will not disappear. Suppose you have been trying to build your IT infrastructure over the past year and thought it was temporary. In that case, you should now consider the effects permanently — and what you will need to empower your workforce, protect data, and serve your customers.
The Managed Services Providers (MSP) are your IT department. They can be found anywhere. IT is needed. Consolidated Technologies is one of the most common MSPs. They are familiar with how to support multiple customers from different locations. MSPs can also support businesses with employees who work from different locations.
What have managed IT services, and how can they help small and mid-sized business owners?
Technology is essential for all businesses to be competitive in their markets. While IT usage is increasing, are there any efforts to improve IT support for small businesses? Managed service providers (MSPs) have been established to detect and correct potential problems and prevent companies from being overwhelmed by IT resources.
Managed IT services are delegating IT tasks to third-party providers responsible for 24/7 monitoring, management, and repair. This technical support approach may be different from what you are used to if you only have a traditional fix/break solution in your past. Let’s take a closer look at these differences.
The Mentality Shift Regarding Technical Support Services
There was one way to solve technical problems before managed services were available. In those days, if a desktop or server stopped working properly, you could only call a professional to help. They would try to explain the problem to you and then develop a quick solution. This standard was acceptable in the past, but it’s no longer sufficient.
It is not possible to wait for problems or systems to crash before you take action. Technology outages can have a devastating impact on business operations due to our increasing dependency on digital databases and automated systems. The loss of productivity and revenue resulting from a downed network or inaccessible email servers for extended periods can be catastrophic.
These higher stakes make it crucial to have adequate security and support to avoid system failure and detect potential problems before they occur. This is the gap managed IT service has stepped in to fill.
What is the difference between Managed Services and Break/Fix?
There are two options for service providers to help you get your system up and running when technical problems arise:
1. The arrival of an outside technician at your location to diagnose or fix your problem is called “break/fix”. This service costs an hour.
2. Managed IT Services offer you a steady relationship with your service provider while they manage your network on the move for a monthly fee.
Break/fix maintenance is only available for assistance when something goes wrong. This can lead to decreased performance while you wait to have the problem fixed by an expert. These services might not be as reliable or as convenient as you would like them to be due to poor timing.
Managed Services versus Break/Fix
Managed security services are rising in popularity when traditional methods for fixing/breaking IT problems have existed for so long. Although break/fix services aren’t expensive, they can reduce your chances of getting service accountability and provide lower assurance that your problem will be addressed efficiently. These are possible causes of this less desirable outcome.
- Higher profits for your fix/break provider will result in more serious issues.
- Stable solutions are impossible to guarantee as the break/fix providers get paid each time you call them.
- A flat hourly rate could lead to a deliberately slowed down service.
These factors could mean that the cost of your fix/break service may be higher and more unpredictable than if you used managed IT services. MSPs are more likely to offer long-lasting repairs, better service and competitive rates. An MSP may be the best choice if your daily operations are dependent on reliable IT.